Frequently Asked Questions

At Kacha Bazar, we offer a wide range of products, including fresh fruits, vegetables, dairy, meat, pantry staples, and more. Explore our comprehensive selection of high-quality groceries to meet all your culinary needs.

Placing an order is simple! Visit our website, browse through our products, add items to your cart, and proceed to checkout. Follow the easy prompts to provide your delivery details or click & collect information and payment information.

Currently, we deliver from our Shadwell Branch only within a 5 mile radius. This my change so please check our website for any update.

Yes, we have a minimum order requirement for delivery. This helps us ensure efficient processing and delivery of orders. The minimum order amount for delivery is £50.

Absolutely! We offer the flexibility to schedule deliveries for a date and time that suits your convenience. During the checkout process, you can choose your preferred delivery slot based on availability.

We accept various payment methods, including credit/debit cards, digital wallets, and other secure online payment options. Choose the method that suits you best during the checkout process.

Yes, the prices for our online products are the same as those in our physical stores. We strive to maintain consistency to provide you with a seamless shopping experience.

Once your order is dispatched, you will receive a confirmation email tracking information. You can use this link to track the location of your delivery.

We apologise for any inconvenience. Please contact our customer support team immediately with your order details, and we will assist you in resolving the issue promptly.

Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase. If you encounter any issues, contact our customer support for assistance.

For any further questions or concerns, feel free to reach out to our customer support team at info@kachabazar.co.uk or call 020 7450 9225. Thank you for choosing [Your Online Grocery Store Name] for your grocery needs!